KYC Policy

Xtraspin Casino is committed to maintaining a secure, fair, and compliant gaming environment for all players. As part of this commitment, we operate a Know Your Customer (KYC) procedure designed to verify the identity of our customers, help prevent fraud, protect minors, and meet our legal and regulatory obligations. This policy explains why verification is required, which documents may be requested, when verification is triggered, how long the process may take, and how your information is handled.

Why We Carry Out KYC Verification

KYC verification is an essential part of our compliance and risk management framework. It allows Xtraspin Casino to confirm that each account holder is who they claim to be and that the account is being used legitimately. Verification also helps us prevent identity theft, money laundering, bonus abuse, and other forms of unauthorised activity.

In addition, KYC checks help ensure that gambling services are not provided to underage persons or to individuals who are using false, incomplete, or misleading information. Where required, verification may also be used to confirm a player’s address, payment method ownership, and source of funds.

When Verification Is Required

Xtraspin Casino may request KYC documents at account registration, before a withdrawal is processed, when account activity appears unusual, or where additional checks are required under our compliance procedures.

As a general rule, verification is triggered when cumulative withdrawals reach €2000. However, we may request documents at an earlier stage if necessary. This may happen, for example, if there is a mismatch in the information provided, a payment method needs to be confirmed, or we identify activity that requires review.

We may also carry out verification checks if:

There are discrepancies in your registration details.
Your account shows suspicious, high-risk, or irregular activity.
You request a change to key account information.
We need to confirm ownership of a payment method used on the account.
There are obligations arising from applicable laws, anti-money laundering controls, or regulatory requests.

Documents We May Request

To complete KYC checks, Xtraspin Casino may ask you to provide one or more of the following documents. The exact documents requested will depend on your account activity and the information we need to verify.

Proof of identity

This will usually be a clear copy or photo of a valid government-issued document, such as:

Passport
National identity card

The document must be valid, legible, and show your full name, date of birth, photograph, document number, and expiry date where applicable.

Proof of address

To confirm your residential address, we may request a recent utility bill, bank statement, or similar official document. The document should clearly show your full name, current residential address, and issue date. Where possible, it should be dated within the last three months.

Proof of payment method or banking details

Where needed, we may ask for a bank statement or other evidence that confirms you are the rightful owner of the payment method used on your account. This helps us protect both you and Xtraspin Casino from unauthorised transactions.

How to Submit Your Documents

When we request verification, we will explain which documents are needed and how to submit them. You should ensure that all files are:

Clear and complete.
In colour, where possible.
Unedited and uncropped.
Readable, with all corners visible.
Up to date and valid.

If a document is unclear, expired, incomplete, or does not match the details registered on your account, we may ask for a replacement document.

Verification Timeframes

Xtraspin Casino aims to review KYC submissions as quickly as possible. In many cases, verification can be completed within a short period; however, processing times may vary depending on the quality of the documents submitted, the volume of requests being handled, and whether additional checks are required.

If further review is needed, verification may take longer. We will notify you if we require additional information. During this period, you may be unable to withdraw funds or access certain account features until verification is successfully completed.

Account Restrictions During Verification

While your account is under review, Xtraspin Casino may place temporary restrictions on some services. This is done to protect the integrity of the account and to ensure compliance with our legal obligations.

Possible restrictions include:

Withholding withdrawals until verification is complete.
Requesting additional information before deposits or gameplay can continue.
Limiting promotional access until identity checks are finalised.
Suspending the account temporarily if the information provided cannot be verified.

These measures are standard compliance safeguards and are not intended to cause unnecessary delay.

Data Handling and Privacy

Any personal information submitted for KYC purposes is handled in accordance with our internal security procedures and applicable data protection requirements. We use verification data only for legitimate business, legal, and regulatory purposes, including identity confirmation, fraud prevention, and anti-money laundering controls.

Access to your KYC information is restricted to authorised personnel and approved service providers who require it to perform their duties. We do not use your verification documents for unrelated purposes, and we do not disclose them except where necessary to comply with legal obligations or to support secure payment and compliance processes.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure. These measures may include secure transmission protocols, access controls, and monitored storage systems.

Your Responsibility

You are responsible for ensuring that the information provided to Xtraspin Casino is accurate, complete, and kept up to date. If your personal details change, you should inform us promptly and provide any supporting documents we reasonably request.

Submitting false, altered, or misleading documents may result in account restriction, closure, or refusal of withdrawal requests. In some cases, we may also be required to report suspicious activity to the appropriate authorities.

Failure to Complete Verification

If you do not provide the requested documents within the timeframe specified by Xtraspin Casino, or if we are unable to verify your identity after reviewing the materials submitted, your account may remain restricted. In such cases, withdrawals may be delayed or declined until verification is successfully completed.

Where we cannot complete the verification process, we reserve the right to suspend or close the account in line with our Terms and Conditions and compliance obligations.

Contact Us

If you have any questions about KYC verification, document requirements, or the status of your review, please contact our support team. We are available 24/7 and will be happy to assist you.

Email: [email protected]

Phone: +44 02079463440

Website: https://xtraspin.uk/

Last Updated 2026-07-20