Privacy Policy

About our Privacy Policy

This Privacy Policy explains how Xtraspin Casino collects, uses, stores, shares and protects your personal information when you use our website, services and related customer support channels at xtraspin1.com. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

By using Xtraspin Casino, registering an account, making a deposit, playing games, or contacting our support team, you acknowledge that you have read and understood this Privacy Policy. We are committed to handling personal data in a lawful, fair and transparent manner, and to applying appropriate technical and organisational measures to safeguard the information entrusted to us.

This Privacy Policy applies to all users of Xtraspin Casino, including visitors to our website, registered customers, and individuals who contact us for support, verification or account-related matters. It should be read together with our Terms & Conditions and any other policy referenced on our website.

Xtraspin Casino operates under a licence issued by the Curacao Gaming Authority, licence number OGL/2025/5083/8092. We process personal data in order to provide gaming services, comply with legal and regulatory obligations, detect fraud, manage risk, and support responsible gambling measures.

What Information We Collect

Xtraspin Casino only collects information that is necessary for the operation of our services, compliance with legal obligations, and the provision of a secure and personalised user experience. The types of information we may collect include the following:

• Registration data: when you create an account, we may collect your name, date of birth, email address, phone number, residential address, username, password, and other details required to set up and manage your account.
• Transaction data: when you deposit, withdraw, or otherwise transact through Xtraspin Casino, we may collect payment details, transaction history, amounts, timestamps, and related records. This may include data connected with Visa, MasterCard, PayPal, Skrill, Neteller, Trustly, Paysafecard and MuchBetter, as well as supported crypto transactions where applicable.
• KYC and verification documents: we may collect identity documents and supporting evidence to verify your identity, age, address, source of funds or payment method ownership. These may include a passport, national identity card, driving licence, utility bill, bank statement or similar documents.
• Technical and device information: we may collect IP address, browser type, device type, operating system, language settings, session activity, login records and other technical information generated when you use our website or PWA mobile experience.
• Cookies and similar technologies: we may collect information through cookies, pixels and similar tools to help us maintain website functionality, improve performance and analyse user behaviour.
• Communication data: we may keep records of correspondence with you, including emails, live chat interactions, complaint submissions and support requests sent to [email protected].

Where necessary, we may also collect information relating to your gaming activity, bonus usage, self-exclusion preferences, deposit limits, withdrawal requests, and other account controls that support responsible gambling and account administration.

What We Don't Collect

Xtraspin Casino does not intentionally collect special category personal data unless it is strictly required by law or provided voluntarily as part of a legal or verification process. In particular, we do not seek to collect information concerning:

• race or ethnic origin;
• religious or philosophical beliefs;
• health or medical conditions;
• sexual orientation;
• political opinions;
• trade union membership.

If such information is ever disclosed to us inadvertently, it will be handled with appropriate care and only where required for a lawful purpose, such as compliance with a legal obligation or the protection of our rights.

How We Use Information

Xtraspin Casino uses personal information for specific and legitimate purposes only. Depending on the context, we may use your information to:

• register and manage your account;
• verify your identity and age;
• process deposits, withdrawals and other financial transactions;
• provide customer support and respond to enquiries;
• operate bonuses, promotions, cashback and loyalty features;
• monitor gaming activity and enforce bonus and wagering rules;
• detect, prevent and investigate fraud, collusion, abuse and other illicit activity;
• comply with legal, regulatory and licensing requirements;
• support responsible gambling controls and account limits;
• improve our website, products, systems and user experience;
• send service messages and administrative communications;
• analyse usage trends and performance statistics;
• protect the security and integrity of our platform.

We rely on different legal bases to process personal data, including the performance of a contract, compliance with legal obligations, our legitimate interests, and where required, your consent. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Marketing Communications

From time to time, Xtraspin Casino may send you marketing communications about promotions, bonuses, tournament updates, cashback offers, VIP opportunities and other news relevant to your account. These communications may be sent by email, and in certain cases through other permitted channels.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the message, adjusting your account preferences, or contacting [email protected]. If you opt out, we may still send you essential service messages, such as security notices, account updates, payment confirmations, verification requests or policy changes, where these are necessary for the operation of your account or required by law.

Xtraspin Casino respects your preferences and will not use your personal data for direct marketing where you have objected to such use, except where permitted by applicable law.

How We Collect Info

Xtraspin Casino collects information in a number of ways, depending on how you interact with our services:

• Directly from you: when you complete registration forms, contact support, submit verification documents, or update account settings.
• Automatically: when you browse our website, log in, play games, deposit funds or use our services, we may automatically collect technical and usage data.
• From payment providers and financial partners: when you use supported payment methods, we may receive confirmations, status updates, or limited transactional information.
• From verification and compliance checks: where legally permitted, we may obtain information from third-party identity verification, fraud prevention or compliance service providers.
• From public or authoritative sources: where necessary for legal compliance, we may consult public records or official databases to verify details provided to us.

Where third parties provide information to us, we will only use it in accordance with this Privacy Policy and the applicable data protection laws.

How We Share Info

Xtraspin Casino may share personal information with trusted third parties only where it is necessary and lawful to do so. We do not sell your personal data. The circumstances in which we may share information include the following:

• Service providers and partners: we may share information with suppliers who provide hosting, analytics, security, customer support, identity verification, fraud prevention, marketing support, or technical services on our behalf.
• Payment processors and financial institutions: information may be shared with payment partners to facilitate deposits, withdrawals, refunds, chargeback handling and transaction monitoring.
• Regulatory and legal authorities: we may disclose information where required by law, regulation, court order, licence condition or lawful request from a public authority.
• Fraud prevention and security partners: we may share information to detect suspicious activity, prevent abuse, reduce risk and protect the integrity of our platform.
• Corporate transactions: if Xtraspin Casino is involved in a merger, acquisition, reorganisation, sale of assets or similar transaction, personal data may be transferred as part of that process, subject to appropriate safeguards.

All third parties who handle personal information on our behalf are expected to process it securely, confidentially and only in accordance with our instructions and legal requirements.

Data Storage & Security

Xtraspin Casino takes the security of personal information seriously. We use a combination of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include SSL technology, encryption, access controls, secure servers, monitoring tools, authentication measures and internal procedures designed to restrict access to authorised personnel only. We also require staff and relevant partners to handle personal information responsibly and in line with applicable confidentiality obligations.

Although we take reasonable steps to safeguard your information, no online system can be guaranteed to be completely secure. We therefore encourage you to protect your login details, use a strong and unique password, and contact us immediately if you suspect unauthorised access to your account.

Personal data is retained only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory and dispute resolution requirements. When data is no longer required, it will be securely deleted or anonymised in accordance with our retention procedures.

Your Rights

Depending on your location and the applicable law, you may have the following rights in relation to your personal data held by Xtraspin Casino:

• Right of access: you may request confirmation of whether we process your personal data and obtain a copy of that data.
• Right to correction: you may ask us to correct inaccurate or incomplete personal information.
• Right to erasure: you may request deletion of your data in certain circumstances, subject to legal and regulatory retention obligations.
• Right to data portability: you may request a copy of certain personal data in a structured, commonly used and machine-readable format.
• Right to restrict processing: you may ask us to limit the processing of your data in specific situations.
• Right to object: you may object to processing based on legitimate interests or to direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact [email protected]. We may need to verify your identity before responding to your request. We will aim to respond within the timeframes required by applicable law.

Please note that some requests may be limited where processing is necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce our agreements, or maintain the integrity of our services.

Cookies

Xtraspin Casino uses cookies and similar technologies to operate and improve our website. Cookies are small text files placed on your device that help us remember your preferences, maintain your login session, analyse traffic and provide a better user experience.

We may use the following categories of cookies:

• Strictly necessary cookies: required for core website functionality, account access and security.
• Performance cookies: help us understand how visitors use our site so we can improve functionality and content.
• Functionality cookies: remember your settings and preferences, such as language or display choices.
• Marketing cookies: may be used to measure the effectiveness of promotional activity and, where permitted, deliver relevant advertising.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the performance or availability of some features on Xtraspin Casino. Where required by law, we will seek your consent before placing non-essential cookies.

Third Party Sites

Our website may contain links to third-party websites, payment services, game providers, promotional partners or other external resources. These third-party sites operate independently from Xtraspin Casino and have their own privacy policies and terms.

We are not responsible for the content, security, privacy practices or data handling of third-party websites. We encourage you to review the privacy policy of any external site before providing personal information or using its services.

Where you interact with third-party services through our platform, your information may be processed by those parties in accordance with their own legal obligations and policies. Xtraspin Casino does not control such independent processing unless expressly stated otherwise.

Contact

If you have any questions about this Privacy Policy, the way Xtraspin Casino handles personal data, or wish to exercise your rights, please contact our support team at [email protected].

We are available 24/7 and will do our best to respond promptly. You may also contact us by phone on +44 02079463440 for general support-related matters. For privacy-specific requests, please include sufficient details to help us identify your account and process your enquiry efficiently.

Xtraspin Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or our internal practices. Any updated version will be published on xtraspin1.com, and where appropriate, we will notify you through the website or by other suitable means.